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UK GDPR · last updated 7 Sep 2026

Legal

Cookies &Privacy Policy.

Grhum Ltd values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data in compliance with the UK GDPR and other relevant legal standards.

8 sections

You can access, correct, delete or restrict your data at any time.

Who we are

01Who we are

Grhum Ltd is a serviced accommodation agency operating across the UK. Our registered office is 3 Sussex House, Stratton Close, Edgware HA8 6PY.

Contact us at info@grhum.co.uk or +44 20 8050 7656.

What we collect & why

02What information we collect

We collect the following information to provide and improve our services:

Personal data — name, email, phone number, and details of other guests (aged 18 and over).
Accommodation preferences — budget, length of stay, and preferred property type.
Payment data — processed securely via trusted third-party platforms and not stored by us.
Website data — cookies, IP address, browser type, and usage patterns to enhance website functionality.

03How we use your information

Your information is used to process accommodation bookings and inquiries, communicate with you regarding bookings or service updates, improve website functionality and customer experience, and send marketing materials if you have opted in.

We only share your personal data with trusted third parties, such as accommodation providers, to fulfil your booking. For bookings outside the UK or EU, data transfers comply with standard contractual clauses or equivalent safeguards.

Cookies

04Cookies policy

Cookies are small data files used to enhance your browsing experience and improve website performance. We use:

Strictly necessary cookies — essential for website operation and secure reservations.
Performance cookies — analyse site usage to improve usability.
Functionality cookies — remember your preferences (e.g. language settings).
Targeting cookies — deliver personalised advertisements and content.

You can manage or disable cookies through your browser settings. For more information, visit aboutcookies.org.

Your rights

05Your data rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections or deletion of your data, restrict or object to data processing, withdraw consent for marketing communications, and lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data is not handled appropriately.

To exercise your rights, contact us at info@grhum.co.uk.

06Data retention

We retain personal data only as long as necessary for the purposes outlined or to meet legal obligations (e.g. HMRC compliance for up to six years).

Security & updates

07Security measures

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Payment details are processed securely via third-party platforms.

08Changes to this policy

We may update this policy periodically. The latest version will always be available on our website.

This Cookies and Privacy Policy ensures transparency and compliance with UK GDPR and EU data protection standards while respecting the integrity of your personal information. Last updated 7 September 2026.

Exercise your rights

Access, correct or delete your data.

Email us and we'll act on it within the working day.

Email info@grhum.co.uk

Related

Website & Client Terms.

This Privacy Policy sits alongside our Website Terms and Conditions and our Client Reservation Terms.

Everywhere we put people

64 locations. Five nations. One phone call.