Duty desk · 24/7 · --:-- UK
Serviced apartments and houses across 64 UK & Ireland locations — matched to school, commute, care and pets, usually within hours.
Alternative accommodation for policyholders — suitability assessed at source, claim spend controlled.
OpenThe right serviced home within hours; a hotel only for the first night, only when nothing suitable is free.
OpenAssignees, new hires and families given a furnished landing place, extendable while the permanent home is found.
OpenProject crews housed within a drive of the gate — costed at tender, planned around the rotation.
OpenClinicians within reach of the trust, priced for long rotations, invoiced to the employer.
OpenCast and crew near the unit base for the length of the shoot, billed to the production.
OpenSelf-catering apartments and houses for weeks and months — families, sabbaticals, anyone between homes.
OpenCorporate travel and a global distribution platform — air, hotels, transfers, car hire, rail, insurance and packages — interconnected with this site.
OpenEmergency & decant accommodation
Same-night placement for households that cannot stay where they are — fire, flood, escape of water, structural failure or planned works. The right serviced home within hours, a day or two at most — and a hotel for tonight if nothing suitable is free.
Illustrative — every incident runs to its own clock
What we respond to
Insurers, loss adjusters, housing associations, local authorities and property managers — and the households themselves when nobody else has called yet.
The incident happened this evening. Hotel within reach tonight, serviced home matched over the next day or two.
Subsidence, collapse risk, gas or electrical failure. Placed the same day while the survey is arranged.
Storm and flood events with a dozen households in one postcode. Hotel block held, families placed inside their school catchment.
Housing providers and property managers with a programme. The move is known, the budget is fixed, and we place around the works.
How the night runs
A hotel is where an emergency can start, never where it ends. Nobody should be in a hotel on week three because somebody stopped looking.
Family rooms, pets where possible, within reach of the school and the job. Booked through Grhum Travel Solutions.
School, commute, care, access, pets, family size — a conversation, not a form.
Contracted apartments and houses ranked on the needs, priced, held while you decide.
Welcome pack, contents stored or moved, and the first check already in the diary.
Claims handler, loss adjuster, housing officer, contractor on site, or the family themselves. We take it from whoever has the phone.
The household never pays. One line per incident, with claim or programme references applied.
Removals and storage partners on the same thread, so the property can be emptied for works.
Extension pricing agreed at the outset, so week nine is a date change rather than a negotiation.
Credentials
Emergency tonight
The night team can hold a hotel while you're still on the call and start the serviced search in the morning.
Send a briefOut of hours · guest support
Emergency decant and same-night placements go straight to the duty team.
Everywhere we put people