Duty desk · 24/7 · --:-- UK
Serviced apartments and houses across 64 UK & Ireland locations — matched to school, commute, care and pets, usually within hours.
Alternative accommodation for policyholders — suitability assessed at source, claim spend controlled.
OpenThe right serviced home within hours; a hotel only for the first night, only when nothing suitable is free.
OpenAssignees, new hires and families given a furnished landing place, extendable while the permanent home is found.
OpenProject crews housed within a drive of the gate — costed at tender, planned around the rotation.
OpenClinicians within reach of the trust, priced for long rotations, invoiced to the employer.
OpenCast and crew near the unit base for the length of the shoot, billed to the production.
OpenSelf-catering apartments and houses for weeks and months — families, sabbaticals, anyone between homes.
OpenCorporate travel and a global distribution platform — air, hotels, transfers, car hire, rail, insurance and packages — interconnected with this site.
OpenFAQs
The questions we're asked most often by claims handlers, project managers, mobility teams and property owners.
If the answer isn't here, phone us. It's usually faster than reading.
Placement
A hotel the same day — often within the hour for an emergency. The right serviced accommodation usually follows within hours; when the household's needs are specific (school catchment, step-free access, pets) it can take a day or two, and we say so up front.
One night. Hotels, booked through Grhum Travel Solutions, cover night one where a property can't be ready in time, then we move the guest into serviced accommodation.
Twelve months and beyond. Past around six months we'll usually recommend handing over to a tenancy through our estate agent partners.
Ask anyway. Most requirements outside our standing network are contracted within days, and rural or industrial sites are routine for us.
Cost & billing
Per property per night, agreed with the operator in advance. What we quote is what you're invoiced.
Yes. Send the site postcode, headcount and programme length and we'll return an indicative accommodation line you can put in the bid.
Consolidated — one invoice per account, claim, project or production, with your references and cost codes applied.
Extension pricing is agreed at the outset, so an overrun is a date change rather than a renegotiation.
Standards & compliance
Gas, electrical, fire risk and insurance documentation held and kept current for every property we place into.
Yes. Compliance packs are available for your own assurance, HSE or client audits.
ASAP Agent Member and Cyber Essentials. Achilles UVDB, JOSCAR and Constructionline registration are underway.
Routinely. Pet-friendly, ground floor, adapted, family-sized and location-specific requirements — a school run, a commute, a relative being cared for — are taken at brief stage rather than discovered later.
Serviced accommodation is the core of what we do here. Hotels come in for emergency and short placements. Grhum Travel Solutions at grhum.com is our global travel distribution platform — hotels, flights, cruises, transport, car hire, insurance, experiences and packages for agents and partners.
Property owners
Email pcs@grhum.co.uk with the address, size and availability. We contract directly rather than running a per-booking auction.
On agreed terms against a direct agreement, with a supplier portal showing bookings and payment status.
Nothing matches that — phone the duty team, or send the question.
Still a question
The duty team answers the phone around the clock and email within the working day.
Ask the teamOut of hours · guest support
Emergency decant and same-night placements go straight to the duty team.
Everywhere we put people