Duty desk · 24/7 · --:-- UK
Serviced apartments and houses across 64 UK & Ireland locations — matched to school, commute, care and pets, usually within hours.
Alternative accommodation for policyholders — suitability assessed at source, claim spend controlled.
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OpenInsurance claims & alternative accommodation
Alternative accommodation for insurers, loss adjusters, social housing and property managers. The right serviced home — matched to school, work, care, access and pets — within hours, sometimes a day or two. A hotel only when a claim lands at night and nothing suitable is free.
Illustrative timeline — every claim runs to its own clock
What we handle
Fire, flood, escape of water, subsidence and planned works. From one household overnight to a street after a surge event.
The right serviced property as soon as one is free; if nothing suitable is available that night, a hotel within reach — booked through Grhum Travel Solutions — while the loss adjuster is still being appointed.
A house or apartment near the school, the job and the property being repaired — with pets, mobility needs and family size handled at source.
Storm and flood events where a dozen families need placing in the same postcode at the same time.
Social housing and property management programmes where the move is known in advance and the budget is fixed.
Why claims teams use us
Every extra day in a hotel and every unnecessary escalation shows up in the claim spend and the complaint rate.
Indicative ordering, from what we see across claims — not a benchmark figure.
Self-catering accommodation costs less per night than an extended hotel stay and keeps the household functioning.
School catchment, commute, ground floor access, pets and household size assessed before options are sent, not after the complaint.
Mid-stay contact built into the booking, with issues raised to you before they become a complaint.
Extension pricing agreed up front so the second month doesn't arrive as a renegotiation.
Consolidated invoicing with claim references, so reconciliation is a match rather than an investigation.
Sample enquiries — illustration of the matching flow
Sourcing
We search outward from the loss address across contracted stock and rank what comes back on distance, size, price and availability — before a single supplier is emailed.
Which is why serviced options land in hours — a day or two at most when the household's needs are specific — rather than after a week of phone calls.
Repair and restoration firms
Structural repair, subsidence, restoration and remediation contractors reach the decant question on nearly every job. Refer it to us and the works start on schedule instead of waiting on somewhere for the household to go.
Become a referral partnerCredentials
Claims teams
Loss address, household size, pets and any access needs. Options back within two working hours.
Place a policyholderOut of hours · guest support
Emergency decant and same-night placements go straight to the duty team.
Everywhere we put people